Privacy policy

At Bunna Fabric ("we," "us," "our"), accessible from bunnafabric.pk, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data when you visit or shop with us.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal details: Name, phone number, email address, and shipping/billing address.
Order information: Products purchased, order history, and payment method (e.g., Cash on Delivery, card, or online payment).
Payment information: For prepaid orders, payment is processed securely through our payment gateway/partners — we do not store your full card details on our servers.
Technical data: IP address, browser type, device information, and browsing behavior on our site (via cookies and similar technologies).
Communication data: Messages you send us via email, WhatsApp, phone, or social media for order support or inquiries.

2. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders.
Communicate with you about your order status, delivery updates, or support requests.
Verify Cash on Delivery (COD) orders via confirmation calls to prevent fraud.
Improve our website, products, and customer experience.
Send you promotional offers, discounts, or updates about new collections — only if you opt in (e.g., by subscribing to our email list). You can unsubscribe at any time.
Comply with legal obligations under applicable Pakistani law.

3. Cookies

Our website uses cookies and similar tracking technologies to:

Remember items in your shopping cart.
Understand how visitors use our site to improve functionality.
Support features like login sessions and personalized browsing.

You can control or disable cookies through your browser settings; however, this may affect certain features of our website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

Courier/delivery partners — to fulfill and deliver your order.
Payment processors — to securely process prepaid transactions.
Service providers — such as our website/e-commerce platform (Shopify), for hosting and site operation.
Legal authorities — if required by law, regulation, or legal process in Pakistan.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal/accounting requirements.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to any legal or contractual obligations we may have.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.