Refund policy

At Bunna Fabric, we take pride in the quality of our unstitched fabrics and ready-to-wear collections, including Gul Ahmed, J. by Junaid Jamshed, and our own Blended Wash & Wear line. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Window

  • You may request a return or exchange within 7 days of receiving your order.
  • Requests made after 7 days will not be accepted.

2. Eligibility for Return/Exchange

To be eligible for a return, your item must meet the following conditions:

  • The fabric/product must be unused, unwashed, and uncut, in its original packaging with all tags intact.
  • Proof of purchase (order number, invoice, or receipt) is required.
  • The item must not be a final sale/clearance item (these are non-returnable unless defective).

Important note for unstitched fabric: Once a fabric has been cut, washed, or altered in any way, it cannot be returned or exchanged, as this affects resale. Please inspect your fabric carefully before cutting.

3. Non-Returnable Items

The following cannot be returned or exchanged:

  • Cut or altered fabric
  • Washed or used items
  • Items purchased on sale/clearance (unless damaged or defective)
  • Stitched/custom-tailored orders (unless there is a manufacturing defect)

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery with your order number and clear photos/video of the issue.
  2. Do not use, wash, or cut the fabric.
  3. Once verified, we will offer a free replacement or a full refund, including any shipping charges you paid.

5. How to Request a Return

  1. Email us at bunnafabric@gmail.com or message us on WhatsApp at 0335 5954808, including your order number and reason for return.
  2. Our team will review your request and confirm eligibility within 1–2 business days.
  3. If approved, we will arrange pickup via courier, or ask you to ship the item back to our address (return shipping cost may apply unless the item is defective).

6. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer/JazzCash/Easypaisa to the account details you provide.
  • For prepaid orders (card/online payment), refunds are credited back to the original payment method.
  • Alternatively, you may choose store credit for faster processing.

7. Exchanges

  • Exchanges are subject to stock availability.
  • If the desired replacement item is out of stock, we will offer a refund or store credit instead.
  • Exchange shipping costs may apply depending on the reason for exchange.

8. Shipping Costs for Returns

  • If the return is due to our error (wrong item, defect, damage), we cover return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for return shipping charges.

9. Contact Us

For any questions about returns, exchanges, or refunds, please reach out: