Shipping policy

Delivery Coverage

  • We currently deliver nationwide across Pakistan, including major cities and most rural areas serviced by our courier partners.
  • If your area is outside our courier's delivery network, we will notify you promptly and offer an alternative solution or a full refund.

2. Delivery Timeframe

  • Orders are typically dispatched within 1–2 business days of confirmation.
  • Standard delivery time is 48 to 72 hours (2–3 business days) nationwide from the date of dispatch.
  • Delivery to remote or far-flung areas may take slightly longer (up to 5–7 business days).
  • Delays may occur due to public holidays, weather conditions, political situations, or courier disruptions — these are beyond our control, and we appreciate your patience.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • We may offer free delivery on orders above a certain amount or during promotional periods — any such offer will be clearly shown at checkout.

4. Order Processing

  • Orders are processed Monday to Saturday, excluding public holidays.
  • Orders placed after business hours or on holidays will be processed on the next business day.
  • Once your order is dispatched, you will receive a confirmation with tracking details (where available) via SMS, WhatsApp, or email.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan. Please have the exact amount ready for our courier at the time of delivery.
  • COD orders may be subject to a confirmation call before dispatch to prevent fraudulent or fake orders.
  • Repeated refusal of COD orders may result in restrictions on future COD eligibility for that account/number.

6. Order Tracking

  • Once dispatched, tracking information (if provided by our courier partner) will be shared with you so you can monitor your delivery status.
  • For any tracking issues, please contact us directly using the details below.

7. Failed Delivery Attempts

  • Our courier partners will make reasonable attempts to deliver your order.
  • If delivery fails due to an incorrect address, unavailability, or refusal to accept the order, additional charges may apply for re-shipping.
  • Please ensure your address and phone number are accurate at checkout to avoid delays.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos/video of the damaged item and packaging.
  • In the rare case of a lost shipment, please reach out to us so we can investigate with our courier partner and arrange a replacement or refund.

9. Order Changes & Cancellations

  • If you need to change your delivery address or cancel your order, please contact us as soon as possible — ideally before dispatch. Once an order has been shipped, changes may not be possible.

10. Contact Us

For any shipping-related questions, feel free to reach out: